This policy (the “SHIPPING AND DELIVERY POLICY”) is a legal agreement between you (“you”) and American Nutra Group LLC “we”, “us”, “our”), of 108 West 13th Street, Wilmington, Delaware, 19801
Any purchases made by you through the website of a supplier (the “supplier”) will be made via our system pursuant to the SHIPPING AND DELIVERY POLICY. By placing an order to purchase supplier’s products through us, you agree to be bound by this SHIPPING AND DELIVERY POLICY.
Please read all the terms before you indicate acceptance. If you do not accept them, do not complete your purchase. You are bound by these terms even if you do not read all the terms. This version replaces all prior versions.
Shipping rates are calculated based on the geographic location of the customer. All our orders are shipped via USPS First.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number from the shipping provider so you can track the progress of your order.
We will not accept shipping to P.O Box addresses. If an order is place to a P.O Box address, we will contact you for a delivery address. If no delivery address can be organised the order will be cancelled, and the payment refunded in full.
Refunded funds will be released on the same business day from us. However, a refund will take from 7 to 14 business days to complete depending on intermediate banking arrangements.
Maximum shipping weight is strictly 22kg and maximum length 110cm. If an order contains more than 22kg, it will be split into two. Our delivery team will be in touch with you should your order exceed the maximum allowance.
The following factors will be considered during calculation of estimated delivery times with the shipping provider:
Orders will be dispatched via our nominated courier service, with an estimate shipping time of 1-3 business days. Any change to delivery time due to unforeseen circumstances will be communicated via email.
Above delivery times can change depending on the time of the year, holiday periods, weekends, and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit. We do not provide refunds to customers for failure to pay duties and taxes associated with their order.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.