Consumer Cancellation Rights

In relation to Consumers, these Terms will not (nor are they intended to) limit, adversely affect, or otherwise reduce your statutory rights relating to Products or Services that are or may be faulty or mis-described. Consumers may (subject to clause below) cancel an order for Products or Services for any reason within 5 working days after you receive the Product or we accept your order for Services. Your right as a Consumer to cancel shall not apply in the event that you actually receive (or commence to receive) Services, or use or "unseal" Products, or if those Products were made (or customised) to your specific order.

Cancellation should be initiated by contacting us using one of the methods specified on this web site. After cancelling in accordance with the clause you should return your cancelled Products to us at the address specified (or such other address as we may notify to you for this purpose) or arrange for us to collect them (should we so notify you). Refunds of cancelled Products or Services will be made within 30 days of cancellation, where payment has been made. You are responsible for taking sufficient and reasonable care of any Product in your possession.


You agree to contact us within 5 working days of having received the product to seek returns authorization. Upon authorisation of return from the Supplier, we will provide you with information on credit available to you and instructions on where to ship your return parcel. Returns must be sent to the address indicated within the Return Products Authorization email you will receive once you have contacted us and the Supplier has subsequently authorized your return. In approved returns cases, we will reimburse you for the original sales price of the returned products.

Save as otherwise provided in these Terms, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or collected by any carrier or transport provided by you. It is your responsibility to verify that the Products you order are in satisfactory condition, in accordance with their description and complete upon delivery to you. You agree to accept an opened and unopened package.

You may return Products in accordance with these Terms if: